F A Q

1. What is OnProviders?
OnProviders.com is an online service, used for B2B and B2C reviews, dedicated to providing accurate and effective information to assist the buyers that depend on us and the clients that work with us. OnProviders has made it our mission to optimize customer driven performance and satisfaction by providing accessible, useful information for decision makers.

2. How is OnProviders different?
OnProviders is based on buyer and client reliance. Confidentiality and useful information are essential to being a neutral forum and providing clients with fair service and the ability to take action and respond to negative reviews to enhance business relations. Buyers become informed decision makers and can share their experiences to help others. Soon OnProviders will provide educational opportunities to assist clients in buyer resolution and relationships and interactions to help clients do business better.

The overall goal of the service is to help clients and buyers do things better and encourage a reliable exchange of information.

Buyer FAQs

1. How will OnProviders benefit me?
Creating an OnProviders buyer account will help buyers share information and become informed decision makers. Because OnProviders believes future performance is based on past performance, buyer feedback can take the place of countless hours of research and lead to easier, better buying decisions. If a buyer is dissatisfied with a provider’s performance, the buyer is able to anonymously voice an opinion and have an client respond with an attempt to resolve the issue.

2. How much does it cost?
Creating an OnProviders buyer account is completely FREE! Sign-up is easy, confidential and you can get started straight away!

3. What does OnProviders do with my account information?
All account information is confidential and only visible to OnProviders staff. It is kept on file in case we need to contact you. OnProviders will never disclose or sell any information without prior consent. OnProviders may prompt you to disclose your contact information in order to resolve a conflict with a provider. For more information, see buyer FAQ 13 (How does the dissatisfied customer resolution process work).

4. How does OnProviders determine providers’ reliability?
When a provider purchases an OnProviders Reliance or Ultimate client package, they are required to fill out a detailed questionnaire regarding their business and the way it operates. This is a legally binding document ensuring that the provider’s claims are honest and accurate, and that their business is in good standing.

5. How do I rate a provider?
In order to rate and review a provider, you must be logged in to your OnProviders buyer account. From the buyer homepage you can click on the Rate and Review Providers link in your menu bar.

6. Who can I review?
As a buyer, you can rate and review any provider in the world. If the provider you want to review is not already in our database, you are given the opportunity to add and then review them. You can also invite that provider to become an client through our referral program.

7. Who can see my review?
After your review is approved and posted, anyone who searches for the provider can see your review. For more information, see buyer FAQ 11, "Why wasn’t my review posted?".

8. Can I review anonymously?
Yes. All OnProviders reviews are completely confidential. Neither the provider nor other buyers viewing your review will be able to access any of your personal information. This allows the buyer to give a more accurate and sincere review knowing it will remain anonymous.

9. What if the provider I want to review is not listed?
If the provider that you want to review is not listed in our database, you will receive a message reading, “Could not locate any providers matching your query.” To request a provider just Request a Provider and follow the instructions displayed. From there you will be asked to submit as much information about the provider as possible. After doing so, you will be redirected to rate and review and will proceed as you normally would.

10. Can I change or remove my review?
Once you submit a review, you will not be able to change or remove it from the system. If for some reason you wish to change or remove it, you must contact the OnProviders administrator.

11. Why wasn't my review posted?
There are several reasons that your review may not have been posted. If you wrote a review about a Reliance client, your review is never going to be posted regardless of whether it was bad or good. If you wrote a review about an Ultimate client and your review was negative, our resolution process will start. If the client chooses to resolve the problem, you will receive an e-mail prompting you to disclose your contact information to the provider, so that the provider can contact you and fix the problem. If you choose not to disclose your contact information to the provider, then your review will not be posted.

12. What happens if I give a bad review?
This depends on whether the provider you have reviewed is a General client, a Reliance client or an Ultimate client. If you gave a negative review to a provider who is either not our client, or who is a General client, your review will be posted right away. If you give a negative review to an Ultimate client, our dissatisfied customer resolution process will start. (See buyer FAQ 13) Reliance clients have no posted reviews, so if the provider you rated is a Reliance client, then your rating will go to OnProviders for review of the Provider.

13. How does the dissatisfied customer resolution process work?
OnProviders strongly encourages its clients to resolve all problems associated with negative ratings. The process begins with the provider being notified via e-mail about the negative rating (two or less stars on the rating scale) and is given the option to attempt to resolve the problem. Should they decide they would like to resolve the problem, you are given the opportunity to work together. If you chose to attempt a resolution, you must allow OnProviders to disclose your contact information to the client—or you can choose not to resolve the problem and remain anonymous. However, if you choose not to resolve the problem and remain anonymous, your rating will not be posted.

14. What if I agree to resolve the problem with the provider and nothing is done?
If the provider wants to resolve the problem and they make no attempt to do so, within a timely manner, you should immediately contact OnProviders customer service so we may assess your situation. Each case is reviewed carefully to determine the proper course of action.

15. What is the referral program?
The OnProviders Referral Program is a way for buyers to help build our provider database and create brand awareness while simultaneously earning 80% of the referred clients’ sign up fees. Our system generates a referral code for every registered buyer, and when a provider signs up using that code, the provider receives a 20% discount while the buyer who referred the provider receives 80% of that provider’s fee. A buyer can refer as many providers as he wants.

16. Who can join the referral program?
Anyone looking to help other buyers just like themselves make smarter buying decisions and interested in earning rewards (money) can join this program. All referral program members must also be at least 18 years of age to participate.

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Provider FAQs

1. How will OnProviders benefit me?
Creating an OnProviders Client account provides visibility to buyers who are making buying decisions. The OnProviders rating stands for reliability and outstanding service, something all buyers value when making decisions. OnProviders provides buyer feedback to enhance business satisfaction and to help buyers spread the word about your service through positive ratings and reviews.

2. How much does it cost to become an client?
2. How much does it cost to become a client?
At OnProviders, we understand every organization is different. OnProviders provides an array of features to our clients, so whether you are a small “ma and pa” corner store or a fortune 500 corporation, we have a package for you. You may not need all of our features and you certainly should not pay for something you do not need. That is why we made our client packages customizable to fit an organizations needs. With prices ranging from $40.00 per year to $600.00 per year, there is an OnProviders Client package to fit any organizations’ budget. For more information visit the t 1.215.259.5626.

4. How does OnProviders determine providers’ reliability?
When a provider purchases an OnProviders Reliance or Ultimate client package, they are required to fill out a detailed questionnaire regarding their business. The provider has affirmed that there are no known ethical, financial, human capital, legal, operational or supplier issues that would preclude contracted delivery of offered products In addition, regardless of the type of client package that is purchased, OnProviders closely monitors all rate and reviews, especially negative ratings (rating of two or less stars on the rating scale), to ensure all our clients continue to operate in an appropriate manner.

5. Who can review me?
Anyone who has an OnProviders buyer account can review you.

6. What if my organization received a review that is inaccurate or false?
OnProviders reviews run on the honor policy. Before the buyer submits their review, they are required to verify that the information they are about to submit is true and accurate, however, sometimes people are dishonest. If your organization receives a review which is inaccurate or false, your account administrator will need to contact the OnProviders customer service team to determine further action.

7. What is a provisional rating?
A provisional rating is a rating that is not made available for the public to view immediately. This happens when a negative rating (two or less on the rating scale) is left for an Ultimate client. The Ultimate provider is then given time to attempt to resolve the problem regarding the negative rating.

8. What happens if I get a provisional rating?
Upon receiving the provisional rating, the provider is immediately notified via e-mail and then has 14 days to respond. The provider must choose one of two actions: 1.) attempting to resolve the problem, or 2.) ignoring the problem. This is the start of the dissatisfied customer resolution process. (See Provider FAQ 9)

9. How does the dissatisfied customer resolution process work?
After a negative rating is posted for an Ultimate client, the client will be immediately notified via e-mail. He will have a choice of whether to ignore the problem or resolve the problem. If the provider chooses to ignore the problem either by selecting the ignore button or failing to respond at all within the 14-day period, then the negative rating will be posted. If the provider chooses to attempt to resolve the problem, the buyer will be asked to release his/her contact information to the provider. The provider will then have to contact the buyer and resolve the problem. Should the buyer choose to ignore the clients’ attempt to resolve the problem, their information will be kept anonymous and their review will not be posted. If there is any discrepancy about the nature of any review, then the provider should immediately contact OnProviders customer service so we can determine further action.

10. What if I attempt to resolve the problem with a buyer and they are unreasonable or cannot come to an agreement?
Part of our service regarding the dissatisfied customer resolution feature is helping both you and the buyer come to an agreement. Should a situation such as this occur, you should immediately contact OnProviders customer service so that we may properly assess. Each case such is different and we will work closely with you and your dissatisfied customer to come to an agreement and avoid confrontation.

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